Western Union Mobile App Terms of Use

For Online Terms and Conditions, click here.

These Terms of Use apply to your use of the Western Union Mobile App (the “App”). By using the App, you are deemed to have read and agreed to be bound by these Terms of Use.  This App is provided by Western Union Financial Services (Canada) Inc., located at 330 Bay Street, Suite 300Toronto, ON – M5H 2S8 (“WUC”or Western Union) and references to “we”, “us”, “our” are references to Western Union.

IT IS IMPORTANT THAT YOU READ AND UNDERSTAND THESE TERMS OF USE. BY DOWNLOADING THE APP YOU INDICATE THAT YOU ACCEPT THESE TERMS OF USE. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS THEN DO NOT DOWNLOAD THE APP. WESTERN UNION RESERVES THE RIGHT TO CHANGE THESE APP TERMS OF USE WITHOUT NOTICE. WE MAY MAKE CHANGES TO THESE TERMS OF USE AND IF WE DO SO, WE WILL POST AN UPDATED VERSION ON THE APP.  WE RECOMMEND THAT YOU CHECK THE APP TO REVIEW THE CURRENT VERSION OF THESE TERMS OF USE FROM TIME TO TIME. YOUR CONTINUED USE OF THE APP SHALL BE DEEMED TO CONSTITUTE YOUR CONCLUSIVE ACCEPTANCE OF THE MODIFIED TERMS OF USE.

  1. App Purpose and Services

The App is made available to you for the purpose of providing you with information about the services we offer (the “Services”). Any Service made available to you on or through the App may be subject to your acceptance of the terms and conditions specific to such Service (the “Service Terms”), which will be made known to you prior to your use of any such Service. In the event of any inconsistency between these Terms of Use and any applicable Service Terms, the Service Terms shall prevail, but only to the extent of such inconsistency.  This App is currently only intended and available for use by customers in Canada. Depending on the features available on the App in Canada you may not be able to use the App or certain Services until you have registered or logged into the App. We can refuse to allow you to use and/or restrict your use of the App at any time.

  1. Minors

The App is not intended to be used by, and is not marketed or directed towards, any person under the age of majority in his or her province of residence.

  1. Accounts and Passwords

To use certain Services offered through the App, you will need to create a profile. As part of the process to create, register and maintain your profile, you must provide us with certain current, complete, and accurate information or other data that we may request during the registration process.

You agree to: (a) maintain the confidentiality of any passwords or other profile identifiers which you choose or that are assigned to you as a result of any registration or profile creation with the App; and (b) be responsible for all activities that occur under such password or profile. Further, you agree to immediately notify us of any unauthorized use of your password or profile in the event that the confidentiality of your password or your profile is compromised. Failure to comply with this paragraph may result in immediate termination of your profile. We shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section.

  1. Privacy

Our Privacy Statement describes how we collect, use and disclose personal information. Certain functionality of the App may need to access your Device and information stored on it so that it works properly. By using the App you consent to this.

  1. License

Western Union grants you a limited, non-exclusive, personal, non-transferable, non-sub-licensable and revocable right and license to access, view, use and print the information and documentation made available on the App, for your personal, non-commercial and informational use only.  Except for the limited licenses and rights expressly granted to you herein, these Terms of Use do not grant you any other right or license in or under any patent, trademark, copyright, or other intellectual property or proprietary right of Western Union. We may terminate this license at any time for any reason.

  1. Content

The App may include images, text, works and other content and data that are owned by third parties (“Third Party Content”).  You agree that all of the terms and conditions of these Terms of Use apply to your access to and use of any Third Party Content and you further agree to comply with any terms and conditions that are specific to the Third Party Content. We are not responsible, and assume no liability, for any Third Party Content.

All content and data made available through the App, is owned solely and exclusively by us and/or third parties. You may not: (a) publish, publicly perform or display, or communicate to the public or otherwise distribute to any third party any of its content; (b) market, sell, re-sell or make commercial use of the App or any of its content; (c) systematically collect from or make derivative uses of the App or of its content.

If you make any information, data or content available to us on or through the App, including by contacting us, or by providing comments or ideas about our Services or the App, you are deemed to grant us a non-exclusive, transferable, sub-licensable, irrevocable, royalty-free, perpetual, worldwide license to store, use, copy reproduce, modify, adapt, edit, translate, publish, perform and display any such content, without any payment or restriction. You are solely responsible and liable for any content you make available on or through the App or that is made available using your App account.

  1. Intellectual Property

The WESTERN UNION name and logo, and all names logos related to the App or Services are either trademarks or registered trademarks of the company (or its affiliates, suppliers, partner businesses or licensors, as applicable). You acknowledge that the App, the Services and any underlying technology used in connection with the Services contain intellectual property and proprietary information. You may not use, reproduce, distribute, modify or create derivative works of, publicly display (including by framing any content), or commercially exploit any part of the App or Services, or aforementioned registered or unregistered trademarks, intellectual property or proprietary information except as necessary to view the content therein and to create a reasonable number of copies of portions of such content (without modification) for your personal, non-commercial use. In addition, all page headers, custom graphics, button icons, and scripts are service marks and/or trademarks of Western Union. You may not use, reproduce, distribute, modify or create derivative works of them without our prior written consent.

All right, title and interest in and to the App, any content thereon, the Services, the technology used in connection with the Services, and any and all technology and any content created or derived from any of the foregoing is the exclusive property of Western Union (or its affiliates, suppliers, partner businesses or licensors, as applicable).

  1. Use Restrictions

You agree that when using the App you will not: (a) permit any other person to use your profile for their benefit; (b) interfere with or circumvent any copyright or other technical protection mechanism or reverse engineer, decompile, disassemble, or otherwise in any manner deconstruct all or any part of the App or any software or technology or content forming part thereof; (c) take any action or use any program or device that may result in or is intended to interfere with the operation and functioning of the App or to shut down, overload or overwhelm the Website; (d) copy, republish or redistribute any part of the App, including by caching, framing or similar means; or (e) send it to anyone else or copy or modify any part of it in any way; (f) attempt to extract any source code from the App, disassemble it or make any derivative versions, or attempt to interrupt or decipher the transmissions between the App and our systems.

In addition, you must not use the App for any of the following purposes:

(i) anything unlawful or illegal or which is fraudulent or malicious or which promotes any criminal activity or provides information about the same;

(ii) anything which is defamatory, harassing or threatening or which otherwise infringes or violates the rights of others. This includes any information that you may add or upload to the App;

(iii) interfering in any way with any other user of the App; and/or

(iv) knowingly introducing viruses or other malicious or harmful material or using it in connection with unsolicited communications.

If the version of the App you are using facilitates performing money transfer transactions, please note that security is of paramount importance. You must keep your Device secure and properly close the App after each use. You must ensure that any security details, money transfer and profile information and all other information that you provide to us via the App or otherwise is complete, accurate and up to date.

  1. Charges and Minimum system requirements

You may be charged by your service provider for downloading and/or accessing the App on your mobile phone, tablet or other handheld device (the “Device”). These charges may include data roaming charges if you do this outside your home territory. All these charges are solely your responsibility. If you do not pay the bills for your Device then we assume that you have the permission from the person that does before incurring any of these charges. We will not charge a separate fee for accessing the App, but you may be charged fees for using the Services that may be offered through the App. WUC will prominently disclose  any fees charged by WUC.  prior to you being charged. The App will only work on compatible Devices and operating systems and certain functionality will only work if your Device is connected to the internet. Some features may also only be available with certain operating systems.

  1. Use of Cookies

You agree that we have the right to monitor and review your use of the App and Services from time to time, and to use “cookies”, “log files” and your “browsing data” in accordance with the Privacy Statement.

  1. Support

We may in our sole discretion provide you with troubleshooting support concerning your use of the App and any Services, but we are under no obligation to do so.

  1. The App and Services are provided “as is” and “as available”

You understand and agree that the App and its content and the Services are provided on an “as is” and “as available” basis and, except to the extent expressly provided for under applicable law, the we expressly disclaim all representations or warranties or conditions of any kind or nature whatsoever, whether express or implied, and whether arising by statute or otherwise in law, from a course of dealing or usage of trade, including without limitation, any implied warranties or conditions, any condition or warranty of merchantability, title or non-infringement of third parties rights and any condition or warranty of fitness for a particular purpose.

  1. Links

We may provide links on the App to other web-based resources, including those operated by parties other than us. These links are provided for your convenience and we not responsible for the availability of such websites or resources.  We do not endorse or accept responsibility for the content of such external websites or resources. Your access and viewing of any third party websites or resources is conducted at your own risk.

  1. Limitation of Liability

Except to the extent prohibited by applicable law, WUC and its affiliates, and each of their respective directors, officers, employees, consultants and agents will not be liable for any direct, indirect, incidental, special or consequential damages or any loss that results from the use of, or the inability to use, the App or the Services, or for any loss or transmission of any confidential or sensitive data or information.

  1. Indemnity

You agree to defend, indemnify, and hold harmless WUC and its affiliates from and against any claims, actions, demands, losses, liabilities, damages, costs and expenses suffered from your breach of these Terms of Use.

  1. Jurisdiction

Any disputes arising hereunder shall be governed exclusively by the laws of the province of Ontario and the laws of Canada applicable therein, without giving effect to their conflict of laws principles; provided, however, if your domicile or residence is in Quebec at the time of any transaction perform through the App, the laws of Quebec shall govern.